What is the role?

there are very few service apprenticeships in the motor industry and the BMW Programme is regarded as being the leader in delivering the ultimate customer experience. Your role will be focused on dealing with customer who have a varied range of needs and demands. As a result, you will need to have interpersonal skills and be able to build a rapport as well as a desire to provide the highest level of customer service. This combined with organisational and communication skills will enable you to deliver outstanding customer service, representing the high standards and reputation of the BMW/MINI brand.

Role responsibilities – including but not limited to:

• Working face to face with customers in the business.

• Handling calls

• Estimating time and costs associated with vehicle services and repairs.

• Handling and responding to customer complaints.

• Being involved with interpreting initial customer concerns and liaising with the vehicle technicians.

• Liaising with customers and keeling them updated of any additional work that may be required.

• Tracking customer vehicles through the workshop during service and repair

• Advising customer on how to solve problems with their vehicles.

Who you need to be?

To succeed in this role, you will be highly passionate about our brand, our standards and our vision.

• You must have confident and professional communication skills.

• Enjoy working in a fast-paced environment, whilst recognising individual responsibility also have strong team working skills to contribute to the performance and success of the department.

• You will have a passion for customer service, a process orientated approach and be well-presented.

• Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.

• An interest in the automotive industry

• A full UK Driving Licence

• We will also expect you to be a team player who is willing to go the extra mile to keep our customers happy.

Your experience:

• Applicants are required to have, or predicted to obtain, GCSE or functions skills level 2 in the following subjects:

• English, maths and one other subject.

Training:

All Trainee’s will attend the BMW Group Academy UK for their off the job training. This training will have a strong focus on the retail environment and high customer service expectations, as well as specific service advisor training. On successful completion of the training, you will be an accredited service advisor.

What We Offer:

• Work with Iconic Brands: Join a team as passionate about BMW and MINI as you are!

• Growth-Oriented Culture: We value ambition and support your career development at every step.

• Family-Owned Values: Our close-knit team is inspired by a hands-on leader who leads by example.

• Best in class: We pride ourselves that every department is ranked within the Top 15% in the country.

• Celebrate success: We recognise our successes internally with tailored staff experiences.

Benefits:

• 22 days’ annual holiday plus bank holidays

• Excellent training and career development opportunities

• Employee discount scheme

• Corporate gym rate

• Pension scheme

• Staff parking

• Annual staff party and opportunities to get involved with charitable, social, and sporting events throughout the year.

Next steps.

Ready to join a team where passion meets performance? Apply today and accelerate your career with Partridge of Hampshire – your journey with us starts now!

Please forward to receiving your CV and covering letter to Recruitment@partridgebmw.co.uk