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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
451 ratings and 243 comments received in the last 90 days.
05 October 2025
V happy with the car
04 October 2025
Iwan was able to answer all my questions in an easy manner and was very tolerant!
02 October 2025
superb
26 September 2025
Iwan made sure that everything that needed to be done was done efficiently and on time.
26 September 2025
Iwan lynch found to be very capable & helpful young man.
25 September 2025
No issues
20 September 2025
Putting customers needs first ..keeping customer informed and updated and great service
12 September 2025
It seems to be an efficient garage and salesman was efficient. However, the handover process too a very long time.
04 September 2025
Paul West was a pleasure to deal with - friendly, professional, courteous and efficient!!
04 September 2025
I was very happy with the personal attention we received from James Harris when buying my new car, from the beginning to the completion
01 September 2025
very good experiance
02 August 2025
See above
29 July 2025
Same comment as above
07 October 2025
Fantastic service
07 October 2025
Fast turn around!
07 October 2025
Lack of contact and readiness to collect
06 October 2025
Friendly and helpful
05 October 2025
Staff were friendly and nothing was too much of a problem
05 October 2025
Carriedout timely and efficiently.
05 October 2025
Very well looked after. Booking was easy. Online check in simple and staff could not have been more helpful or welcoming.
05 October 2025
Followed BMW script, kept me updated, polite & friendly staff
04 October 2025
Awesome service and communication
02 October 2025
Task to have allows refurbished turned out to be new allows this was not clear on the recommended work sheet that was given. But everything else was perfect.
01 October 2025
I have been kept informed all the way through the process
01 October 2025
No further comment to add
30 September 2025
Confidence in Partridge is high. The staff are very customer focussed and knowledgeable. From reception through to service to keeping me informed, I felt that the staff were doing a good job as individuals and made a good team. Friendly too.
30 September 2025
Sarah, was my service centre contact. She couldn't have done anymore very professional kept me well informed on progress and was able to book in repair work swiftly. Very satisfied!
30 September 2025
Very good service and communication. The downside was with the third party warranty company. It was hassle free from my end but when suggested I pay and then claim it back even though I'd had no communication with them really threw me off.
30 September 2025
The service at Partridge is always exceptional
30 September 2025
Very satisfied no hassle
29 September 2025
They are very easy to work with, and everything is always explained
29 September 2025
Always very helpful and knowledgeable
29 September 2025
Everything done as requested and completed on time
29 September 2025
From booking through to collection I was kept informed and had any queries answered in a friendly and polite way.
29 September 2025
They always leave me completely satisfied
29 September 2025
Have always received excellent customer service, both from Sales and Service departments.
29 September 2025
All good at a good price
29 September 2025
They fitted me in at short notice to resolve an engine warning light, sorted my problem and cleaned my car. very polite and a pleasure to deal with throughout
28 September 2025
The car failed its MOT, but the necessary rectification to get it to pass was completed competently. I was kept in the loop during the process, you cannot ask for more.
28 September 2025
Personnel working in this dealership are very professional and good at what they do and they make you feel comfortable.
27 September 2025
Everything went as planned. Good communication.
27 September 2025
Sorted my issue
26 September 2025
Numerous problems with used bmw purchased since day 1. Still not resolved.
24 September 2025
Good communication and updates.
24 September 2025
My queries and concerns were addressed without issue
24 September 2025
This is my second visit to this garage and the service is head and shoulders above the others I have used. All the staff are friendly and helpful. On this particular occasion the staff member that assisted me was well presented, polite and helpful.
24 September 2025
Nothing was too much trouble. Nice coffee too.
24 September 2025
Adriana was great as always!
23 September 2025
very satisfied
23 September 2025
This is my fourth car purchased from Partridge and the service I received from Adriana was first class. I was kept informed of progress and the whole experience was perfect. She is a credit to Partridge BMW.
22 September 2025
I waited at the showroom when I had my last service including MOT. I was able to easily work on-line via the complimentary wifi and work area and offered drinks throughout my stay.
22 September 2025
All done on time.
22 September 2025
Good service
20 September 2025
The problem I booked the car in for was sorted out straight away
20 September 2025
Service carried out efficiently within timescales quoted
20 September 2025
Customer service has been great following a part failure.
20 September 2025
Software update in car was fine without checking with me, Bluetooth audio got removed (this was coded externally). Two partridge representatives promised to resolve issue which was urgent for being admitted into hospital. Total lack of comms
20 September 2025
Charged for screen wash that was not put in car. When I challenged this, I was Informed that the macanic had forgotten to add it. Made me wonder what else didn't happen.
17 September 2025
I always get good service and am made to feel like a valued customer.
17 September 2025
Professional service
17 September 2025
The technician was really helpful to initial diagnose the problem I had. Furthermore, Adriana Sabotinova provided great customer service through her clear communication about the resolved issue.
17 September 2025
Good communication through the process
17 September 2025
Prompt and courteous service , complimentary clean and helpful Vehicle Check.
16 September 2025
I was looked after very well
16 September 2025
Easy to work with
15 September 2025
Good setting, easy to wait and use the WiFi and have a coffee
15 September 2025
The service on the front desk is excellent as always but this now reminds me that my car had a service and MOT and it is saying service due/ overdue
15 September 2025
Based on the last two visits (in the last month). Mikaela Godley has been truly excellent with customer service on both occassions.
15 September 2025
Great personalised service from Adriana
15 September 2025
Overall I'm happy with the service given and staff very helpful and professional . I did have a query on the price charged as I was sure I was quoted less but was told that it was the price I agreed to when I booked in online.I don't think it was.
14 September 2025
Information sharedn
14 September 2025
Lovely to get the car back clean inside and out!
13 September 2025
Excellent help, support and communication from Sarah.
13 September 2025
Great customer service, the team were thorough & quick. Very happy
13 September 2025
Video of the MOT is very detailed, going over all elements.
13 September 2025
Easy online booking. Multiple booking confirmations.
12 September 2025
I was kept informed about the progress of the job and all well explained.
10 September 2025
As above and the waiting area very pleasant and comfortable, with amenities at your convenience.
10 September 2025
3. On 28th asked if I definitely wanted arm rest as it was a non returnable item, this question was repeated a further three times by different agents. I also had to confirm again I had a warranty and a further twice Continuation into next box
10 September 2025
Fantastic service from David from the minute I dropped the car off, updates throughout the day to collection. Professional and friendly. Could not have been more helpful.
10 September 2025
Helpful friendly service at reception
09 September 2025
The woman in reception looked at the damage and said the in house cctv would have to be checked and she would phone me , I am still waiting
09 September 2025
Thorough inspection and servicing.
09 September 2025
Frustrating. My MOT took all day with next to no updates until two people phoned me at the same time to say my car was ready for collection. Receiving my vehicle health check video after collection was also a shame.
09 September 2025
Premium brand with Premium prices but unfortunately on this occasion not a Premium experience.
09 September 2025
Very good service. Reasonable pricing
08 September 2025
A little bit longer in waiting for the car collection
08 September 2025
Every thing necessary was done
08 September 2025
As above
07 September 2025
I am satisfied But one comment I wish to make is the service report on my wheels and tyres the report gave the wrong rim and tyre sizes. Probably a generic form used for my model. But an oversight
07 September 2025
Great customer service, very well looked after.
07 September 2025
Can't fault the service staff.
06 September 2025
Good response and rectifcation of a warranty issue
06 September 2025
The Staff were all very professional and helpful
06 September 2025
Excellent service, with great customer care from people that actually smile and are friendly! Adriana was lovely.
05 September 2025
Very satisfied with the whole process
05 September 2025
Service was top notch
05 September 2025
Sarah's communication before my visit and updates during the day are very welcome
05 September 2025
Exceptional service and customer care
04 September 2025
My car passed it's mot and the young lady who helped me was Supurb
02 September 2025
Reception staff very helpful & informative. Good video showing checks done.
02 September 2025
I was told that the car would be ready at 4pm. I arrived at 4.10 and the car was not handed over until 4.30. It was apparently ready but no one brought it up to the collection point. I have a busy life and sitting in a car showroom is not enjoyable.
02 September 2025
Works were carried out as described car washed and returned in a very clean state
01 September 2025
Good, please don't put that peppermint oil scent in my cabin again though. Vomit.
01 September 2025
We're always very pleased with the service from Partridge.
01 September 2025
Friendly professional service
01 September 2025
Adriana was fantastic in keeping me informed and arranging tyre replacements.
31 August 2025
Small BMW emblem missing off wheel hub. Suspect it got knocked off.
31 August 2025
Very efficient, friendly service
31 August 2025
Job was done in the time given to me by the staff
29 August 2025
Great experience.
29 August 2025
The service was completed on time and the service advisor (Mikaela) was friendly informative and helpful. The experience was seamless.
29 August 2025
The girl organised everything and wa very polite
28 August 2025
Easy to book, reception team onsite looked after our needs throughout.
28 August 2025
Female meet and greet person delightful. Reception staff engaging, smiling and informative.
28 August 2025
Good communication
27 August 2025
I was kept informed of progress during the time the car was in the dealership and although the vehicle wasn't quite ready at the time originally stated, I only had to wait a few minutes, so it wasn't really too much of an issue.
27 August 2025
Partridge Hampshire said that they needed my car for two hours and it was two hours had it cleaned comes out amazing some advisories on the car to sort out in the future all good thanks for the Sevices
27 August 2025
Good communication from the lady looking after me.
27 August 2025
Problem occurred in the morning, car was in within an hour, returned back before I finished work washed and sorted.
27 August 2025
good service
26 August 2025
Always high standards from BMW
25 August 2025
Just was shocked to be told I had a 150 charge for 20 Mins work thinking my car was a warranty issue and wasn't told bout this but partridge cleared the charge for me
25 August 2025
As above. The overall service on my vehicle, including inspecting a rattle on my front passenger door with little notice, was welcomed.
25 August 2025
Very pleased, can't think of anything that could be better.
24 August 2025
Felt that the personnel that looked after me really looked after me, as if I were there sole focus of attention.
23 August 2025
Great service
23 August 2025
Works carried out to incredibly high standard and car returned in better condition then it arrived in the service centre
21 August 2025
My queries were answered quickly and efficiently.
20 August 2025
Interaction with staff was excellent, the 'waiting' appointment kept to time, the environment was pleasant and the cost was £5 less than expected!
20 August 2025
Just good service
20 August 2025
No issues and good communication throughout the day
20 August 2025
My visit was due to a failure of BMW's upgrade over the air process.Jenny Marino made sure my needs were met.
19 August 2025
Professional service. Was treated very respectfully. All the information was provided in a clear manner.
19 August 2025
Great service and staff
19 August 2025
Faultless service
19 August 2025
Repairs completed under warranty. Great communication throughout.
19 August 2025
The service adviser was excellent
19 August 2025
I was treated with courtesy by all staff and my car was well and truly kept up to scratch with new front brakes and a pre MOT service. Passed as expected. Jenny my service contact kept me upto date and gave feedback on progress whilst Nick explained
18 August 2025
Very good but told me about extra work on the car just the day before at extra cost .
18 August 2025
Extremely satisfied prompt polite service kept up to date with situation with vehicle.Vehicle ready when expected.
18 August 2025
As above
17 August 2025
Similar to the previous. Sarah is a pleasure to deal with and never had any issues.
17 August 2025
As above.
17 August 2025
communication was excellent, videos useful
17 August 2025
Prompt service. Waiting service, friendly staff and good coffee.
17 August 2025
As above
17 August 2025
Not all works were carried out as instructed via the automated authorisation system which caused further inconvenience
16 August 2025
Informative and friendly staff. Work was completed in satisfactory time.
15 August 2025
This score is purely because after having my vehicle for 3 days, they were still unable to rectify the fault and waiting to hear back from BMW Technical? I am still waiting for any ideas as to what the fault can be!
14 August 2025
Staff were very efficient.
14 August 2025
Detailed quote and explanation from staff
14 August 2025
Good quality work
14 August 2025
We feel we paid for their mis diagnosis We were promised breakdown costs several times but didn't get them Too many people between technician and customer We didn't feel we had any choice or control.
13 August 2025
Happy with service
12 August 2025
All staff i spoke to were very helpful and it was an easy process
12 August 2025
Excellent service
12 August 2025
Service was great, staff were friendly and helpful.
12 August 2025
Have been a customer of the dealership for nearly 18 years.
12 August 2025
A+++!
12 August 2025
Easy to drop car off, received progress updates through the day and staff made an effort to get my car back to me even quicker than I expected!
12 August 2025
Complete dedication to care and attention to detail.
12 August 2025
Good customer service
12 August 2025
Very accommodating
12 August 2025
The technician was able to diagnose and fix the fault and I was kept very well informed by Sarah throughout.
11 August 2025
Very professional
11 August 2025
My original booking was cancelled due to an issue with the availability of a loan car
11 August 2025
The feedback you get about your vehicle is brilliant
11 August 2025
My entire service felt like i was an afterthought. Initially my service was postponed because a previous customer had not returned their loan-car. I was then moved to a drop-and-wait service ~2 weeks later. The day before i was called to confirm atte
10 August 2025
A next day service booking, the work was carried out quickly and efficiently keeping me informed throughout. Staff were helpful, knowledgeable and friendly.
09 August 2025
The availability of parts was a bit of issue but Nick and Mikaela looked after the car and me well, managed to find me a courtesy car at the last minute so the delay was the parts did not cause too much issues.
09 August 2025
The work completed to a high standard
08 August 2025
All staff were amazing from the front desk to the mechanics
07 August 2025
Very prompt service and nice to have the car valeted before being returned
07 August 2025
As per the reasons given above in answer 1. They are my Service Provider of choice, both for standard of work by the Technicians, but also by individual members of the "the front-of-house" Service staff.
07 August 2025
I was disappointed that the warranty was so short given that the bits used were BMW bits,
07 August 2025
Excellent customer service and amazing comunication from Sarah.
07 August 2025
Simple to book, efficient communications, dependable timelines indicated and convenience of multiple payment options available.
06 August 2025
Work carried out as requested and kept fully informed of progress. Vehicle health check most helpful.
05 August 2025
I have since heard of friends that have recently experienced exactly the same problem, so I do question if this was a problem with my car or whether it was a general BMW issue that should not have been charged for.
04 August 2025
Sit and wait appointment, was very well looked after and always kept up to date on how long etc it would take.
04 August 2025
Service carried out quickly.
04 August 2025
Office staff were very attentive
03 August 2025
Please see the above
03 August 2025
She was a lovely lady
03 August 2025
Always give me fantastic service. Daniel Meader makes it feel personal, always a warm greeting and just makes you feel important. He also does exactly what he says he's going to do and that is very important to me. I trust him.
02 August 2025
Please read above.
02 August 2025
The service lady was excellent.
02 August 2025
Very efficient
02 August 2025
A professional and competent dealership - all the staff know what they're doing and I can't fault them!!
31 July 2025
Best service I have experienced from a car dealer
29 July 2025
Partridge BMW were great. Had a last minute issue whereby I had to bring my children to the dealership for a few hours. The staff were very welcoming and allowed us to wait
29 July 2025
See above. Whilst the outcome and advice from your workshop was poor, your representative Adriana was courteous and explained what had been relayed to her. She was great, but had to work hard to justify the cost of the brake pad sensor replacement.
29 July 2025
Mikaela Godley was helpful, friendly, professional, knowledgeable and communicative. I highly recommend her and look forward to seeing her on the next service.
29 July 2025
Professional staff
29 July 2025
Staff very friendly but invoice issues (as per above) ruined the experience.
29 July 2025
Thanks!!
29 July 2025
Still waiting on a response about being overcharged. Ref email last sent 25/07/25 1127.
28 July 2025
Friendly, professional, polite staff. Well presented and clean facilities
28 July 2025
How it should be done.!
28 July 2025
Finished on time, Vehicle returned nice and clean
27 July 2025
Was a problem with loan car not being available even though service booked 3 weeks in advance. The problem was sorted out and I was able to borrow a staff member's car
27 July 2025
Very satisfied
27 July 2025
The reasons mentioned in my first comment.
26 July 2025
Idrive upgrade requested due to crashes and suggested that I'd have to pay for this if they couldn't find any logs. Rattle still persists. Engineer said he couldn't hear it but service advisor said it was fixed! Promised callback this week - no call!
26 July 2025
I booked an air con service and you didn't do it.
25 July 2025
They are excellent with customer service at the heart of everything they do.
25 July 2025
Very happy. But I find it strange when staff is telling me to score the survey as high as possible, otherwise it impacts them. No need to say that.
25 July 2025
They resolved everything very well, within the established timeframe
24 July 2025
Still waiting for a response from service person, emailed concerns and photos immediately after collecting vehicle.
24 July 2025
Assessment of vehicle clear, thorough and returned in a state of good order (and clean!)
24 July 2025
Awful
23 July 2025
Good clear communication, regular updates. Accurate information. Polite.
23 July 2025
Always provide an excellent service and treat their customers well
23 July 2025
Friendly, high quality, fast, lived up to booking promise
22 July 2025
The service department were easy to deal with.
22 July 2025
Updated throughout the service
22 July 2025
The service team are always great with giving information, asking questions and updating throughout any service appointment.
22 July 2025
Very good service
22 July 2025
Service was great, timely, explained and per estimate.
22 July 2025
Kept informed
21 July 2025
As above
21 July 2025
great as always
21 July 2025
Detailed check was very informative
21 July 2025
Really good, my car came back looking like new
20 July 2025
Very Helpful and professional
20 July 2025
Good, friendly service
20 July 2025
Problem was sorted quickly and service with a smile.
20 July 2025
Excellent service by all staff especially by Adriana.
20 July 2025
Quick
20 July 2025
Very efficient
19 July 2025
Did all as needed
18 July 2025
X
17 July 2025
I have such confidence in Partridge. I all the years I have been coming to them they have never met me down.
17 July 2025
I was happy with the service provided and with the helpful reception staff. Only downside was I had a quote from a local reputable garage which was half the price.
17 July 2025
Systems let you down. I had to adjust service three times to get correct service. (After initial booking, I was called to recommend a different service package, then when I arrived to drop the car off and was then called by the mechanic)
16 July 2025
Excellent customer service. Made my life easy!
15 July 2025
Came in for a task, and got it accomplished with a free wash at the end.
15 July 2025
Very much
15 July 2025
Loved the video footage of the inspection of my car, gave me confidence that you were looking after my needs and offered excellent advice and information
15 July 2025
As above ..the only small thing is wish they would put my seat back to it's original place..but minor issue
15 July 2025
Staff very friendly, knowledgeable and helpful. All costs communicated clearly and queries dealt with professionally. Special thank you to Adriana for her all her help.
06 October 2025
I havent got the car yet but up to this point everything at the centre has been great.