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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
485 ratings and 324 comments received in the last 90 days.
20 October 2026
Great communication, know their products and services and very friendly.
20 October 2026
Fantastic service, very courteous and professional. Iwan Lynch was the chap dealing with me. He was giving me great advice prior to me picking up my car and was always contactable. Top man, Iwan!
18 October 2026
Every employee we met was friendly and knew their role.
14 October 2026
Raj has always taken care of our cars and is a credit to Partridge BMW
11 October 2026
great support and communication
06 October 2026
Your sales representative Kate Grundy was extremely knowledgeable and helpful, Kate responded to my queries quickly and kept me informed throughout the process.
03 October 2026
Pre-sales, delivery and collection of new vehicle customer service were all excellent. Iwan was very professional and helpful with all questions.
30 September 2026
Excellent support throughout the buying process from Seb. Very friendly, answered all our questions and explained how to use the car and its functions well upon pick up, especially the technology pack. Also friendly staff when visiting the Centre.
26 September 2026
Every question, every need was fully addressed making my whole buying experinece a memorable one.
13 September 2026
Very pleasant, courteous sales team who kept me appropriately updated.
10 September 2026
Outstanding Customer Service From Ian Who Managed To Source My New Car And From Lee Who Dealt With The Purchase And Handover. My Sincere Thanks.
09 September 2026
Questions answered clearly and kept informed about the delays from the factory.
02 September 2026
Looked after from start to finish. Good communication. Seemed to really care about my needs.
02 September 2026
Expertly handled and a car was found for me.
29 August 2026
Staff were very welcoming and helpful.
13 August 2026
It was a spontaneous visit. Lee and the team was able to accommodate our visit and helped us find our new car . Lee was listens to what we need and was very patient to find us what we need - vs what the dealers want to sell
06 August 2026
All the staff, from reception to sales were delightful. They were polite and solicitous. They ensured that I was well catered fir and made comfortable. Mitchell Woollard was exemplary. He was enthusiastic, knowledgeable and attentive.
06 August 2026
Excellent sales man Raj was very professional and helpful through out
28 October 2026
Arrived having just had some sad personal news. Reception staff (Esta??) went out of their way to be compassionate and helpful
28 October 2026
Completely satisfied with all Service done.
28 October 2026
I asked for the wiper blades to be checked and replaced if necessary. They were not checked and still are causing issues. Furthermore, the team were unaware that I had booked a hire car and there was significant delay in being able to obtain a car.
28 October 2026
The service agent kept me informed and successfully handed me over to a colleague. The online booking process was incredibly easy.
28 October 2026
Absolutely shock service. Hardly any communication between myself and service staff, and it appears that the service staff don't even speak to one another. A completely incompetent company that is a disgrace to the BMW brand.
28 October 2026
Booked courtesy car it was not available with last minute notice on the day. Mentioned fault with sensors it was notbinvestigeted or resolved. Last time car was valeted this time it was not.
28 October 2026
I had a bad experience with Partridge a few years ago, so you're on trial.
27 October 2026
Well looked after at reception,job was completed quickly
27 October 2026
Very good service
27 October 2026
Helpful, friendly and professional
27 October 2026
On my arrival I was treated with courtesy by one of your your reception staff (Miss E D). She was well trained and helpful. When i returned after lunch with friends the car was ready for me and, again, Miss E D was polite and helpful. 10 out of 10
27 October 2026
Work completed on time and at price quoted
27 October 2026
Clear communication during the booking and appointment day.
27 October 2026
During this visit I spoke to 4 staff members. All were helpful, friendly and professional. I would give staff 5 stars. My only gripe is that it takes allmost all day to get any repair done.
27 October 2026
Good customer service. Good communication. No problems with me
27 October 2026
Well looked after by reception staff while awaiting service to be carried out.
26 October 2026
Good communication and friendly approach
26 October 2026
Did not like the robot check in and the additional items, that I put in the comments section at check in, were not looked at
26 October 2026
Staff listened to our problem living on the Isle of Wight and our having to travel on the ferry within timed sailings. The lady who served drinks to us was most helpful with local knowledge and suggestions, in all making it an easier visit.
26 October 2026
I asked for my air con re gas - this wasn't done (ran out of gas) then was told my break pads needed replacing but they told me last minute they didn't have any so I'd have to go without my car for another day. Overall was not happy.
26 October 2026
It took 40 minutes from walking in/being seated to handing over my keys and being provided a loan car. The receptionist was lovely and advised that Olly would be over to help me, he was chatting to other salesman instead.
26 October 2026
Very pleased with work that was done. Kept updated all the way
25 October 2026
I had to chase the recall starter motor replacement after booking was cancelled in august after waitinf from april for the replacement being ready
25 October 2026
The work was completed in time but I had to contact the dealer to find out if it was ready for picking up. I was not informed of progress over the two days
25 October 2026
Welcomed and booked in in a speedy fashion
25 October 2026
Happy with the service overall but disappointed that my car didn't get a courtesy wash.
25 October 2026
Friendly staff from the initial call to the pickup. I was kept informed if timescale and progress regularly.
25 October 2026
I was asked if I would like a free valet once my car had had the work done, I said yes please but when I got car back it had not been done. I did not go in to raise this point as I had to go to work.
25 October 2026
My wife dropped my car off because I was working. Had a issue with a curtesy car. Sebastian/Salesman sorted the problem.
25 October 2026
I had to sit and wait for it and was surprised how fast they accomplished it
25 October 2026
Easy booking system, warm welcome - offered a coffee whilst I waited for my lift. Good communication throughout the day.
25 October 2026
Was kept informed of progress of my car, staff were polite and helpful
24 October 2026
Having paid over £500 for a major service i was disappointed to see that you are no longer cleaning the vehicles albeit it was only a token wash a vac. I was also disappointed to find i had been charged over £5 for screen wash that wasnt required.
22 October 2026
Overall satisfied however the lack of car cleaning is a disappointment.
22 October 2026
Currently things are moving in the right direction.
22 October 2026
I had a an intermittent problem on my car which is believed fixed, but we cannot be certain for some time. I had a couple of good phone calls with Oly who explained in detail the options. The service advisor kept me updated by text message
22 October 2026
Efficient service with good communication
22 October 2026
The service centre still has my vehicle and hasn't communicated with me for 1 1/2 days after keeping my vehicle following oil leak repair work. When attempting to collect the vehicle I immediately found a warning light, hence vehicle kept.
22 October 2026
Service was really quick and staff were helpful and friendly.
21 October 2026
Simple MOT test
21 October 2026
Exemplary service from start to finish by Partridge BMW. Everyone, the receptionist, advisors and technicians played their part: friendly, welcoming, knowledgeable and highly professional. Thank-you!
21 October 2026
There were very efficient. Diagnosed the issue quickly and I couldn't have expected better service from them.
21 October 2026
When I booked in I was told my car would be valeted, but when I left I was told that you had cancelled that service. I would have liked to have been told.
20 October 2026
The Centre was able to book me in quite quickly and dealt with all of the things required whilst there. They were probably a bit OTT with the attempts to upsell, but it would be harsh to reduce their score. Jenny Marino was very efficient and helpful
20 October 2026
Very very helpful would be happy to visit them again when I can afford to
20 October 2026
I did not give 5 stars because there seems to be an over reliance on new technology rather than face to face interaction. I prefer to deal with a human being.
20 October 2026
on time and curtious
20 October 2026
Easy drop off and collection process. Kept updated on progress of work.
20 October 2026
First class customer service
20 October 2026
It was very easy for me to book my car for repairs and I was kept updated throughout the day. The updates were very clearly given.
20 October 2026
Fast response and good communication
19 October 2026
Excellent service ! On time, greeted well, had a comfy seat where I could work whilst waiting for my car. Was offered regular refreshments and treated very well. 1st class service from start to finish.
19 October 2026
Staff was very polite and helpful
19 October 2026
Sarah was incredibly helpful and professional, kept me updated with all progress throughout the day.
18 October 2026
Everything was dealt with so smoothly, Your staff are so polite and helpful. Thankyou for everything.
18 October 2026
Easy to book online, quick key drop off, process update via video, and quick turnaround collecting vehicle.
18 October 2026
Very good service, drop off and collection all completed as agreed and communication was good through out.
18 October 2026
Tried to call for an update but recorded voicemail said you were shut
18 October 2026
After you had serviced my car you gave me the paperwork. This stated that the air-conditioning needed servicing immediately.
17 October 2026
10/10 service from jenny
17 October 2026
The lady checking in minis on the desk was very friendly and helpful
16 October 2026
The regular updates from Sarah were fantastic. I really felt Sarah and the team at Partidge were doing everything in their power to get my car back on the road and efficiently as possible.
15 October 2026
poor communication between staff, and being blamed for information I had repeatedly provided. The handover was also poorly managed. I subsequently had further concerns about my oil service and had to repeatedly request clear evidence and explanations
15 October 2026
Staff are always helpful, professional and welcoming.
14 October 2026
As the original handbrake cable issue is now fixed..but since the rear brakes and shoes were removed to access these areas to fix it there is now a secondary issue of a constant squeak on both sides of rear wheels
14 October 2026
Raj is the only reason we keep coming back
14 October 2026
I was very impressed with the service , my BMW had a recall for drivers airbag to be sorted, I was also given a video showing underneath the car which was very impressive,, I also liked the free cold and hot drinks ,,, I did already do this survey
14 October 2026
Everything was sorted with ease
14 October 2026
Excellent service as alwys
13 October 2026
Kept informed at all times. Fault was identified, and repair resolved issue, and within warranty.
13 October 2026
Your service and helpfulness is second to none.
13 October 2026
Happy with the service and general communication overall.
13 October 2026
Great team and communication
12 October 2026
Hate the MacDonald style check in. My installation was delayed an extra day because they didn't have all the parts required (missed my flu jab) and it took about 20 minutes for them to find my car. I was surprised that it hadn't been washed as well
12 October 2026
The dealership has just been updated, looking extremely nice.
12 October 2026
Probably lucky for two stars to be honest I pre booked my car in for a big service with a courtesy car because of work commitments I got to bmw to be told I have no courtesy car so I had to find a lift to work someone was going to call me no call
12 October 2026
I expected the tyre pressures to have been balanced with the nee wheel.
12 October 2026
First class service.Car ready on time. Helpful friendly assistants
12 October 2026
Your process required me to check in three times: once on the app (following a phone call from the service centre), second on a kiosk when I arrived (which failed) and third with reception desk.
12 October 2026
The communication was really poor I had to chase several times for an update
12 October 2026
Good service
12 October 2026
Friendly professional service, I was kept informed throughout the day and my car was ready ahead of schedule. Thank you to Sarah at Partridge BMW
11 October 2026
We always get excellent service at this dealership.
11 October 2026
You diagnosed the problem and fixed it...at a price!
11 October 2026
now a combined centre with mini - not nice inside and very cramped - got my booking wrong for while you wait. I asked them to drop the car back the next day which they did but ment the inconvenience and cost of getting an uber home.
10 October 2026
In for MoT, it passed
10 October 2026
Work carried out quickly. Reception staff were efficient & welcoming.
10 October 2026
Much better experience than last time. Requested an early collection time and it was ready by mid day
10 October 2026
Welcoming helpful staff, courteous too.
08 October 2026
I was made very welcome and it was a very pleasant experience
07 October 2026
Service was great, price wasn't too unreasonable either. I look forward to bringing the car back each year moving forward.
07 October 2026
As always excellent service
07 October 2026
Very impressed with the service, keep informed at all times and well looked after. I travelled 35 miles to use yourselves instead of my local dealer 3 miles from home. Thank you again.
07 October 2026
Initially car was kept in longer than expected, was told we would be able to be picked up from the station however when coming to collect our car was told there was no one to pick us up so had to pay for a taxi last minute.
07 October 2026
Happy with my service however didn't receive the valet that was in promised on my car, therefore rating 4 stars.
06 October 2026
Fantastic service! Everyone I dealt with was helpful and well informed
06 October 2026
Car wasn't cleaned after the service, which i thiight was included when booking.
06 October 2026
All sorted and completed on time and kept informed of what was happening. First class service - Looking forward to seeing the new and refurbished showroom and customer experience.
05 October 2026
Partridge BMW continue to offer professional customer care from staff who are polite, knowledgeable and who meet or exceed customer expectations.
05 October 2026
I'm satisfied so far
05 October 2026
Problem with headlights dealt with promptly, regarding day and time and the actual issue with the car.
05 October 2026
Everyone is always friendly and welcoming. The work is completed in the agreed timescale and I am kept up to date with the progress of the job and advised of the pick up time.
05 October 2026
Loved the video
04 October 2026
Excellent attention to detail and informed on progress throughout.
04 October 2026
Attentive staff, diligent service, helpful summary video 10/10
04 October 2026
Good service
03 October 2026
All we needed to do was drop the key off for an MOT. Admittedly we had put that we would wait for the car on the check in, however we had decided not to wait. We were then left waiting for too long before someone checked on us.
02 October 2026
Everyone was polite, efficient and friendly.
01 October 2026
This is about the 8th time the vehicle has been in for the same issue and it's not resolved and we just get told different things each time
01 October 2026
Experience was seamless from start to finish. Staff very friendly and helpful
30 September 2026
Excellent service from start to finish, very accommodating to my needs, perfect ????
30 September 2026
Wonderful customer service
30 September 2026
Because I was looked after very well
30 September 2026
I had to wait 25 minutes to speak to the service agent. I was told my car would be ready at 5:15. I arrived at 5:25 but not seen until 5:50. The agent wasn't very friendly!
30 September 2026
We were very well looked after and kept informed
29 September 2026
So expensive
29 September 2026
Never have had a problem .also very helpful with eny queries.
29 September 2026
The service was advertised with a complimentary wash - whilst everything else was smooth my vehicle came back with big smudges on the windscreen externally in my field of vision.
29 September 2026
Great service
29 September 2026
Work was done well and under warranty. Would have given five stars if I had been kept better informed on progress.
28 September 2026
The online check in process didn't work. Then on arrival at the dealership, I had to a self service protracted check in service. At a large dealership, having to do a self service check is poor customer service.
28 September 2026
The repair and MOT were almost conducted in the time given by the CSA and I was asked if i needed anything on a few occasions.
28 September 2026
Overall I am happy with the service I have received, however I am not keen on the self check in as I prefer to speak to a person.
28 September 2026
4/5 service and staff was good. Charging 53 pounds for one light bulb H4 is outrageous.
28 September 2026
Excellent service. My car was booked in for a recall for the starter motor. I could not bring it in on the day as I have leukaemia and went down with Covid. At short notice my car was collected and the work done. The garage was so helpful.
27 September 2026
Everything was carried out so professionally and customer service was fantastic, both over the phone and face to face.
27 September 2026
Always polite and helpful.
27 September 2026
They were very helpful and efficient.
27 September 2026
A total lack of response to my query. Exorbitant tyre prices!!
27 September 2026
Quick and efficient
27 September 2026
General courtesy and efficiency
27 September 2026
Very quick and polite service
26 September 2026
Car had to be rebooked for second visit due to incorrect parts being ordered. Very inconvenient to have to return. Also additional work was done without asking for my ok.
26 September 2026
Staff are very professional and helpful.
26 September 2026
Unfortunately, the service this time round was appalling. I won't be returning to BMW Partridge. Please find staff that really represent the BMW brand as reputation is the most powerful element as is great service.
24 September 2026
Initial appt rescheduled by BMW. Then contacted x2 on day of initial appt to ask where our car was. We had to explain that you had rearranged it! Then when car was dropped off for scheduled appt we were called again asking where it was. Disorganisd
24 September 2026
Only things that let down experience slightly were: 1. Refurbishment work underway at site detracted from experience, parking v limited 2. 30 minute delay in handover of car after work completed due to communication issues between reception and custo
24 September 2026
Service and recall was completed quickly
24 September 2026
I booked service + loan car 6 months prior, told the week before it had not been booked and I would have to rebook I wanted a loan car! Tyre pressures not set during the service so were still too low - alarm. Service video didn't arrive 'til next day
23 September 2026
On line check in failed. Told me I had to download a mini app when I have a bmw. Late pick up. Wires were hanging out of hole by passenger seat
23 September 2026
Great service experience
22 September 2026
On time, efficient, friendly service.
22 September 2026
Everything thing on this visit was good, but on the previous visit for brake fluid the mechanic forgot to clear the code so it had to be done on this visit. Hence, one start less than I would normally give.
22 September 2026
I was told afterwards that work might need doing. You had the car all day, telling me before i collected it would have helped. I also have a full warranty so items may have been covered. I called to discuss last friday but didn't get a callback.
22 September 2026
I ask for a full diagnosis to be carried out, but team pointed out what we already knew, I made it clear over the phone and in person that the codes needed to be resolved/cleared. The two main ones I understood, but to leave the rest unresolved!
21 September 2026
Some of the function lost after serving the car such as: air condition, more noise when accelerating, not clearing the steam inside of the screen etc.
21 September 2026
Sarah was nice enough but I asked if traffic info would be updated and she said yes, but it is still not available. I would rather she if said no than not give me an honest response. Maps are still out of date in some areas. Dont like spoken abbrevia
21 September 2026
Communication was excellent and timely.
21 September 2026
Kept informed at every step. Sorted all correct details on purchase of car and warranty. Thank you
21 September 2026
Highly recommended. Fast service at good prices .well done
21 September 2026
Excellent customer service
21 September 2026
Job was done quickly, staff very polite, it was nice having the car cleaned too despite it just being a free recall and the inspection video was a nice touch!
21 September 2026
Brilliant service, great Communication
19 September 2026
Booking,service communication and collection all went well
19 September 2026
Very well looked after Oliver Cardy and his colleagues, plus Ricky in BMW Mini Sales, where I worked next to, for over three hours.
18 September 2026
Able to get a quick booking. Great service and the car came back lovely and clean
17 September 2026
Very friendly and very welcoming.
17 September 2026
Great communication both before and during my service visit. Staff couldn't have been nicer from initial greeting to vehicle handover. Car wash was fabulous and loved the vehicle inspection video. My service experience couldn't have been any better!
17 September 2026
I booked online with BMW having been targeted with a value service. Quote was £164 but I ended up having to additionally have the pollen filter replaced because you refused to cancel the service reminder light if I didn't. Cost was £234. Misleading
16 September 2026
I always have any car issues,MOTs and work carried out at Partridges - they are always excellent in their work and customer service
15 September 2026
Very welcoming and excellent customer service. MOT on time and great hospitality while waiting
15 September 2026
BMW failed to notify me that the MOT had expired on my car. This time serviced in September with the MOT expired in March. Ultimately my responsibility but expected garage to notify me when car purchased from and fully serviced by this garage
15 September 2026
Excellent professional atmosphere.
15 September 2026
Clear communication throughout.
15 September 2026
Good service courtesy car and thorough work carried out as requested
14 September 2026
Always have amazing service from the staff at Partridge, from checking in, to update calls and the video I got from the technician. All timely and courteously done. Plus car valeted beautifully.
14 September 2026
Clarity of communication and execution of service. Always leave the vehicle clean and tidy. Very much appreciated. Thankyou
14 September 2026
The service agent Sarah was fabulous and kept me very informed and deserves a 5... One of the major issues on the car which I'd just purchased was resolved. However not everything was booked and resolved and now for 11days I'm getting no responses.
13 September 2026
your team were brilliant
13 September 2026
Effective, efficient, customer friendly throughout.
13 September 2026
Good service
13 September 2026
great team
12 September 2026
Professional and friendly service.
10 September 2026
Receptionist was attentive and informative. Helpful every step of the way. The complimentary clean and hoovered was a lovely bonus!
10 September 2026
Work was done, car was clean service was great.
09 September 2026
Good communication, easy process
09 September 2026
Delays due to wrong parts ordered twice (NSF wheel cracked) for same part by service and car was at service for 4 whole days.
09 September 2026
Second year that I've used BMW Chandlers Ford for an MOT, but third overall. First time for a service. The whole experience was as excellent as it has always been. A little disappointed the complimentary clean wasn't completed, but that's all.
09 September 2026
Sarah was extremely helpful and courteous.
08 September 2026
I noticed the invoice was issued with the incorrect car details and mileage, I have left a couple of messages for a replacement, but have had no reply,
08 September 2026
Good professional job done
08 September 2026
Work completed on time and entirely to my satisfaction. I was told when my car was ready for collection in good time.
07 September 2026
Booking and bringing car into the service garage was smooth and easy for me, even when noting an additional item to inspect, which was outside the normal service/MOT procedures but the team were able to accommodate on the same day.
07 September 2026
Booking was made weeks in advance originally. Upon arriving to drop my vehicle, I was told during check in that the lights in question I was there for had not been delivered yet. Then had to be rebooked for ten days later.
04 September 2026
Professional staff
04 September 2026
Great, service very professional.
04 September 2026
Efficient friendly service.
03 September 2026
Always well looker after and always given a great service.
03 September 2026
Work carried out quickly and outcome and next steps explained well
03 September 2026
I had an emergency, I had tried to book into BMW in Paris and then I couldn't get an appointment with you for 2 weeks. Once it was I at BMW service was exceptional.
02 September 2026
Kept up to date and had a swift resolution to the issue. Jenny on the Service Department was an absolute joy to liaise with. Partridge BMW are very lucky to have her.
02 September 2026
Did a thorough job and resolved an issue with engine management and navigation. Took longer than scheduled but got there in the end.
02 September 2026
I was kept informed during the process. My Car came back clean very polite staff definitely the type of customer service you're looking for.
01 September 2026
I was given clear details of what was needed . I was also provided with a car. I always find BMW partridge understanding .
01 September 2026
Very good service no hidden costs ??
01 September 2026
Always looked after never hanging around
01 September 2026
Polite efficient service and reasonably priced. Very good customer relations.
01 September 2026
Overall the service was excellent. The service advisor was very helpful and understood the works and costs involved for my late father's car.
01 September 2026
Staff were friendly and looked after me whilst I was waiting for my service to be done.
31 August 2026
I gave my vehicle for full service and got it back with oil leak and booster issues after service, the quoted price was > 3700 pounds and hence paid > 850 pounds for service and diagnostic charges The car now is going to be scrapped Gutted
31 August 2026
The experience was ok but I didn't feel the staff in the reception very helpful compared to previous visits
31 August 2026
Easy to book - clear options. Able to drop car off day before and they were able to have it ready by 4 to coincide with availability to collect. Identified additional work- fitted in within timeframe. At collection explained everything very clearly
31 August 2026
Jenny is always very helpful and keeps me updated with progress. Job was done ahead of schedule which was very helpful too.
31 August 2026
Swift updates and good customer service
30 August 2026
My 320i was in for a starter motor recal and all the way from booking it in to completion and a complementary wash were so easy and efficient. The staff were brilliant thank you
30 August 2026
Great care by all staff, efficient, friendly service
30 August 2026
Professional, engaging, helpful and friendly.
30 August 2026
From the second I called to book my car in all the staff were amazing . Very efficient , friendly and a credo to BMW
27 August 2026
Everything went smoothly
27 August 2026
Asked to take the car at 8 am in for some work, service and MOT, told it would be ready at the end of the day. The car was not taken in until i think 2pm, unable to complete and ended up not being done until late the next day.
27 August 2026
Warm welcome on arrival and work carried out and issue resolved within time frame
27 August 2026
Being told that the car is ready, but on arrival being sent to sit and wait for 18 minutes without any further comment is incredibly frustrating.
27 August 2026
All work carried out perfectly.
27 August 2026
The staff were expecting me and knew what the car was booked in for. They were polite and professional and very smartly turned out.They provided a free car clean. They even told me the coffee was nicer in the MINI showroom. Work was whilst I waited
26 August 2026
Excellent work, great customer service.
26 August 2026
The work was completed on a recall to the value of £590. I believe a free wash and vacuum was included. Both were very poorly done. The wheels were still filthy. The interior the car hadn't been touched at all.
26 August 2026
Specifically requested for my cat NOT to be washed as it has revived a ceramic sealant to the paintwork. It was asked by Partridge BMW and now the sealant is damaged and my warranty has been invalidated. I am still waiting to hear from Partridge.
26 August 2026
Quality of post servicing valeting not up to Partridge's usual standard.
26 August 2026
Great customer service. Friendly, welcoming staff. Made to feel valued.
25 August 2026
Excellent customer service..
25 August 2026
Very efficient service and kept informed throughout.
25 August 2026
Kept up to date. love the updates by text. Everyone give a strong impression of knowing their jobs and understanding my needs.
25 August 2026
Excellent and clear communication throughout, from Jenny, the service agent.
25 August 2026
Easy to book and very easy to pay
24 August 2026
All the staff were helpful, and some went above and beyond.
24 August 2026
Booked courtesy car not available on the day and staff made every effort to not keep me longer than necessary for the service and MOT test to be carried out.
24 August 2026
Faultless customer service representatives.
24 August 2026
Because they have not reset my vehicle service period and now I need to return again to have this done. This wastes my time which by the way
24 August 2026
Staff were friendly and helpful. The car was ready sooner than I expected and the small repair was fixed.
24 August 2026
All went smoothly with the MOT and simple service. No delay although the traffic between Lymington and Partridge Chandlers Ford was horrendous.
23 August 2026
Jenny was Brilliant !
23 August 2026
The process of booking in, being kept informed of progress throughout the day and collection was very smooth. All staff were very courteous and helpful.
23 August 2026
Ideally id like my car not to go in for work and then be damaged onsite i understand things happen but when i asked to speak to someone it gets dismissed and said we are taking care of it but asked for goodwill on the cost or the service got nothing
23 August 2026
M
23 August 2026
Very efficient and professional service provided.
23 August 2026
Everything fine done quickly good communication but said I should get tracking looked at, my friend who owns a garage has done this and nothing wrong.
22 August 2026
5* is for Sarah Kennard only, the dealership doesn't even deserve a zero cannot wait to get rid of my BMW so i never have to set foot in there again. Complaint in with the escalations team, lack of communications from management and sales, no apology
22 August 2026
Great service from Dan who ran through what I wanted done when I arrived, contacted me when it was completed and sent a payment link. When I collected the car, he walked me out to it and made sure I was happy with their work.
21 August 2026
Fault diagnosed incorrectly. Same issue remains with the vehicle. I now have to send it back for the same fault I advised the centre of. This is now the second time the same centre has failed to diagnose the vehicle fault correctly.
21 August 2026
Dave the service advisor was very informative and personable, the check in was easy despite the building works, I was well informed and all the staff were happy to assist, I even got an advance call from the sales team which was a nice touch.
21 August 2026
Good service and regular updates but timing was poor as a result of incorrect parts (new tyres) being ordered.
20 August 2026
Amazing dealership Even under a rebuild they really good with customers
20 August 2026
Lost trying to find new reception area, but pleasant staff and help all round, shame waited longer than hoped but overall experience was good, happy with car works carried out & courtesy clean! Thank you
20 August 2026
Whole process was seamless from booking in on-line to collection
19 August 2026
Just a great all round experience. From the moment I made the call to book my MOT, right through to collection. All done with great efficiency and professionalism. Will be booking again for next year
19 August 2026
Car brake fluid changed and MOT done without any problems. Jenny looked after me well and kept me updated as to what was going on.
19 August 2026
Staff in waiting room were excellent and attentive
19 August 2026
David Roberts is very nice and helpful and one can see that wants the client to have an excellent service.
19 August 2026
Car coolant leaking, towed in about 11 am on a Friday morning and you managed to repair and complete by 5 pm.
19 August 2026
All staff were helpful and kept me up to date with progress.
19 August 2026
Very good service
19 August 2026
Great service
19 August 2026
No communication after dropping off my vehicle. No ETA so couldn't plan my day. Was told I would get health check and I didn't. Genuinely no idea why I'm paying for a service plan and receiving awful service.
19 August 2026
Second experience felt dismissed as a recall user. First instance damage to car and courtesy car brought out. This experience- broken module in footwell then tried to hand over car with cabriolet not working!
19 August 2026
Once arriving for air bag recall it was very pleasant very helpful staff despite the shop refit it all went smoothly and the staff were all very happy and friendly
19 August 2026
Service went smoothly, everything was completed and staff are great. found a rattle and sorted it! Impossible task! Thank you.
19 August 2026
Faultless customer service and work.
18 August 2026
Completed my first service honouring an old email giving me a free oil change. Any saving is important to me having lost my husband recently,
18 August 2026
Everything went according to plan, no hidden costs or delays.
17 August 2026
Great service, very polite and understanding
17 August 2026
Car was back on time for once
16 August 2026
Centre was going through upgrade and renovation but staff were still polite and professional
16 August 2026
They always leave me with satisfied*
16 August 2026
Everything was smooth from start to finish and explained to me in detail. The staff were friendly and went beyond expectations
16 August 2026
Excellent service from all staff on the day.
15 August 2026
Tasks completed as required
15 August 2026
Thorough service on my car and excellent catering while I waited. And the replacement part fitted effectively. Perfect!
15 August 2026
Efficient Service
13 August 2026
Exceptional service from the centre, particularly David Roberts who is a credit to the centre and the BMW brand
13 August 2026
Well. I completed the self-service check-in at 7:30 am, dropped off the key as instructed and received the confirmation. But then, around 10 am, I got a call asking when I was planning to drop the car off. ??
13 August 2026
Polite, and returned car clean
13 August 2026
No problems straight forward and ready when I picked it up.
12 August 2026
Welcoming and friendly staff, good communication throughout.
12 August 2026
Very satisfied with the work done
12 August 2026
Efficient and helpful
11 August 2026
Sarah was very communicative kept me up to date with whole process.
11 August 2026
I was expecting a 2hr appointment, however my car was sorted out very quickly, and I was soon back on the road.
10 August 2026
A surprise fault with a non-gen part was replaced quickly and efficiently.
10 August 2026
You had my car for a whole day 8:15 to 5:15 for a simple break fluid service.
10 August 2026
The service and MOT was done to my satisfaction and the reporrt was comprehensive. The price for the work seemed a little high.
10 August 2026
Great job and friendly Customer Service.
10 August 2026
Very helpful
10 August 2026
Everything was very efficient
09 August 2026
As usual the Ladies on reception were very welcoming and took care of everything.
09 August 2026
friendly efficient check in. the car returned clean and on time
08 August 2026
My car was dropped off for the airbag recall at 9am, I went to pick my car up for 5pm and the airbag light came on straight after I got my keys, I raised the issue and it dealt with immediately, however that did delay me by an additional 25 mins
08 August 2026
I was informed i needed a nearside front tyre as it was damaged and would need replacing it was down to the cord apparently. Not only was the cost quoted expensive but i was informed it needed urgent attention and wouldn't pass any future mot.
08 August 2026
Loan car was not available so I had to wait for a member of staff to lend his car (many thanks to him)
07 August 2026
I am very satisfied with the warranty works completed. The team at Partridge are extremely helpful. I have one complaint which is still outstanding some 10 days on. There are broken clips on the top trim rubber of rear passenger cards.
06 August 2026
David Robert's was incredible at helping me quickly and efficiently.
06 August 2026
Professional, informative and friendly
06 August 2026
Really impressed from start to finish really. They kept informed when as soon as the car had its MOT. When I went to pick the car up it had been cleaned inside and out. Tom who handed the car back was fantastic.
05 August 2026
I can't actually comment as you still have my car My car was booked for diagnostic check. You rang and said you had fried an ECU? And you were awaiting a part... I'm still waiting...
05 August 2026
Helpful, fast, efficient and price matched with non-BMW specialists
05 August 2026
Rear tyre replaced but pressure set out of line with other tyres and below recommended level (or there is a slow puncture), app still thinks the tyre is due a service, got email today advising tyres needs servicing although just been in.
05 August 2026
Friendly and infirmative
04 August 2026
Professional, polite and efficient is my best review. Everything done right and well, thank you.
04 August 2026
Courteous staff, excellent service
03 August 2026
The staff managed my expectations
03 August 2026
Great service
03 August 2026
Everything went smoothly from the booking, to the courtesy car, to the diagnostics road test, to the repair.
03 August 2026
Very good service from bmw staff. Always friendly and very helpful.
03 August 2026
Sarah was great. Really flexible when I asked to collect my car the following morning. Despite moving their office and desks to a new part of the showroom for the refurb the service was excellent and seamless.
03 August 2026
For the price of the service I would have expected actual screen wash and not just water. Other than that, satisfied.
03 August 2026
Waiting MOT appointment used. Car dealt with and returned before end of two hour slot. All staff very efficient
FIND Partridge BMW
Address
- 1 Stoneycroft Rise, Chestnut Avenue, Chandlers Ford, Eastleigh, SO53 3YU
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 16:00
Phone
- 02380 689800
Southampton as well as surrounding areas including Winchester, Eastleigh, Fareham and Romsey
Address
- 1 Stoneycroft Rise, Chestnut Avenue, Chandlers Ford, Eastleigh, SO53 3YU
Opening Hours
- Mon–Fri:07:45 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 02380 689800
Southampton as well as surrounding areas including Winchester, Eastleigh, Fareham and Romsey
Address
- 1 Stoneycroft Rise, Chestnut Avenue, Chandlers Ford, Eastleigh, SO53 3YU
Opening Hours
- Mon–Fri:07:45 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 08003285599
Southampton as well as surrounding areas including Winchester, Eastleigh, Fareham and Romsey
Address
- Unit F1, Bar End Road, Winchester, SO23 9NP
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 02380 689800
Southampton as well as surrounding areas including Winchester, Eastleigh, Fareham and Romsey
Address
- 1 Stoneycroft Rise, Chestnut Avenue, Chandlers Ford, Eastleigh, SO53 3YU
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 02380 689800
Southampton as well as surrounding areas including Winchester, Eastleigh, Fareham and Romsey
28 October 2026
Curtious professional staff