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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
481 ratings and 306 comments received in the last 90 days.
26 September 2026
Every question, every need was fully addressed making my whole buying experinece a memorable one.
13 September 2026
Very pleasant, courteous sales team who kept me appropriately updated.
10 September 2026
Outstanding Customer Service From Ian Who Managed To Source My New Car And From Lee Who Dealt With The Purchase And Handover. My Sincere Thanks.
09 September 2026
Questions answered clearly and kept informed about the delays from the factory.
02 September 2026
Looked after from start to finish. Good communication. Seemed to really care about my needs.
02 September 2026
Expertly handled and a car was found for me.
29 August 2026
Staff were very welcoming and helpful.
13 August 2026
It was a spontaneous visit. Lee and the team was able to accommodate our visit and helped us find our new car . Lee was listens to what we need and was very patient to find us what we need - vs what the dealers want to sell
06 August 2026
Excellent sales man Raj was very professional and helpful through out
06 August 2026
All the staff, from reception to sales were delightful. They were polite and solicitous. They ensured that I was well catered fir and made comfortable. Mitchell Woollard was exemplary. He was enthusiastic, knowledgeable and attentive.
30 July 2026
Was not to pushy and they were clear about the offer
28 July 2026
I was over the moon with my new car and especially all the help I received from James Harris going above and beyond to get everything complete and ensured I was happy with everything. I'd stick with BMW solely to deal with James in the future
24 July 2026
Excellent. Lear knowledge and know how
21 July 2026
Smooth process , great explanation throughout all stages .
21 July 2026
I was made to feel at home, and everyone was friendly and well informed about the brand.
20 July 2026
Excellent, informative customer service
18 July 2026
Excellent service given by Kevin handover was the usual BMW standards very well done to all staff involved .....
17 July 2026
Seb was excellent, seemed unassuming and made us welcome and comfortable. He explained everything we wanted to know so well
13 July 2026
Please see statement below.
13 July 2026
Paul was fantastic from start to finish, offering support all throughout the process of buying my car. He is an asset to his team!
10 July 2026
All down to James Harris. I've now bought 3 cars from James. The latest one was an unbelievable deal. All pre-sales docs signed on line and personal handover of my new car from James. Quick and efficient. Hope you're paying James enough for his skill
07 July 2026
I was treated like a VIP and always talked to politely. I was made to feel like no request was too big and the whole experience was made to feel very special.
30 September 2026
Wonderful customer service
30 September 2026
Because I was looked after very well
30 September 2026
I had to wait 25 minutes to speak to the service agent. I was told my car would be ready at 5:15. I arrived at 5:25 but not seen until 5:50. The agent wasn't very friendly!
30 September 2026
Excellent service from start to finish, very accommodating to my needs, perfect ????
30 September 2026
We were very well looked after and kept informed
29 September 2026
Work was done well and under warranty. Would have given five stars if I had been kept better informed on progress.
29 September 2026
The service was advertised with a complimentary wash - whilst everything else was smooth my vehicle came back with big smudges on the windscreen externally in my field of vision.
29 September 2026
Great service
29 September 2026
Never have had a problem .also very helpful with eny queries.
29 September 2026
So expensive
28 September 2026
Overall I am happy with the service I have received, however I am not keen on the self check in as I prefer to speak to a person.
28 September 2026
The online check in process didn't work. Then on arrival at the dealership, I had to a self service protracted check in service. At a large dealership, having to do a self service check is poor customer service.
28 September 2026
Excellent service. My car was booked in for a recall for the starter motor. I could not bring it in on the day as I have leukaemia and went down with Covid. At short notice my car was collected and the work done. The garage was so helpful.
28 September 2026
4/5 service and staff was good. Charging 53 pounds for one light bulb H4 is outrageous.
28 September 2026
The repair and MOT were almost conducted in the time given by the CSA and I was asked if i needed anything on a few occasions.
27 September 2026
Everything was carried out so professionally and customer service was fantastic, both over the phone and face to face.
27 September 2026
Always polite and helpful.
27 September 2026
Very quick and polite service
27 September 2026
A total lack of response to my query. Exorbitant tyre prices!!
27 September 2026
Quick and efficient
27 September 2026
General courtesy and efficiency
27 September 2026
They were very helpful and efficient.
26 September 2026
Staff are very professional and helpful.
26 September 2026
Unfortunately, the service this time round was appalling. I won't be returning to BMW Partridge. Please find staff that really represent the BMW brand as reputation is the most powerful element as is great service.
26 September 2026
Car had to be rebooked for second visit due to incorrect parts being ordered. Very inconvenient to have to return. Also additional work was done without asking for my ok.
24 September 2026
Service and recall was completed quickly
24 September 2026
Initial appt rescheduled by BMW. Then contacted x2 on day of initial appt to ask where our car was. We had to explain that you had rearranged it! Then when car was dropped off for scheduled appt we were called again asking where it was. Disorganisd
24 September 2026
I booked service + loan car 6 months prior, told the week before it had not been booked and I would have to rebook I wanted a loan car! Tyre pressures not set during the service so were still too low - alarm. Service video didn't arrive 'til next day
24 September 2026
Only things that let down experience slightly were: 1. Refurbishment work underway at site detracted from experience, parking v limited 2. 30 minute delay in handover of car after work completed due to communication issues between reception and custo
23 September 2026
Great service experience
23 September 2026
On line check in failed. Told me I had to download a mini app when I have a bmw. Late pick up. Wires were hanging out of hole by passenger seat
22 September 2026
I was told afterwards that work might need doing. You had the car all day, telling me before i collected it would have helped. I also have a full warranty so items may have been covered. I called to discuss last friday but didn't get a callback.
22 September 2026
On time, efficient, friendly service.
22 September 2026
Everything thing on this visit was good, but on the previous visit for brake fluid the mechanic forgot to clear the code so it had to be done on this visit. Hence, one start less than I would normally give.
22 September 2026
I ask for a full diagnosis to be carried out, but team pointed out what we already knew, I made it clear over the phone and in person that the codes needed to be resolved/cleared. The two main ones I understood, but to leave the rest unresolved!
21 September 2026
Communication was excellent and timely.
21 September 2026
Job was done quickly, staff very polite, it was nice having the car cleaned too despite it just being a free recall and the inspection video was a nice touch!
21 September 2026
Some of the function lost after serving the car such as: air condition, more noise when accelerating, not clearing the steam inside of the screen etc.
21 September 2026
Excellent customer service
21 September 2026
Highly recommended. Fast service at good prices .well done
21 September 2026
Kept informed at every step. Sorted all correct details on purchase of car and warranty. Thank you
21 September 2026
Sarah was nice enough but I asked if traffic info would be updated and she said yes, but it is still not available. I would rather she if said no than not give me an honest response. Maps are still out of date in some areas. Dont like spoken abbrevia
21 September 2026
Brilliant service, great Communication
19 September 2026
Very well looked after Oliver Cardy and his colleagues, plus Ricky in BMW Mini Sales, where I worked next to, for over three hours.
19 September 2026
Booking,service communication and collection all went well
18 September 2026
Able to get a quick booking. Great service and the car came back lovely and clean
17 September 2026
Very friendly and very welcoming.
17 September 2026
I booked online with BMW having been targeted with a value service. Quote was £164 but I ended up having to additionally have the pollen filter replaced because you refused to cancel the service reminder light if I didn't. Cost was £234. Misleading
17 September 2026
Great communication both before and during my service visit. Staff couldn't have been nicer from initial greeting to vehicle handover. Car wash was fabulous and loved the vehicle inspection video. My service experience couldn't have been any better!
16 September 2026
I always have any car issues,MOTs and work carried out at Partridges - they are always excellent in their work and customer service
15 September 2026
BMW failed to notify me that the MOT had expired on my car. This time serviced in September with the MOT expired in March. Ultimately my responsibility but expected garage to notify me when car purchased from and fully serviced by this garage
15 September 2026
Excellent professional atmosphere.
15 September 2026
Clear communication throughout.
15 September 2026
Very welcoming and excellent customer service. MOT on time and great hospitality while waiting
15 September 2026
Good service courtesy car and thorough work carried out as requested
14 September 2026
The service agent Sarah was fabulous and kept me very informed and deserves a 5... One of the major issues on the car which I'd just purchased was resolved. However not everything was booked and resolved and now for 11days I'm getting no responses.
14 September 2026
Clarity of communication and execution of service. Always leave the vehicle clean and tidy. Very much appreciated. Thankyou
14 September 2026
Always have amazing service from the staff at Partridge, from checking in, to update calls and the video I got from the technician. All timely and courteously done. Plus car valeted beautifully.
13 September 2026
your team were brilliant
13 September 2026
Good service
13 September 2026
Effective, efficient, customer friendly throughout.
13 September 2026
great team
12 September 2026
Professional and friendly service.
10 September 2026
Work was done, car was clean service was great.
10 September 2026
Receptionist was attentive and informative. Helpful every step of the way. The complimentary clean and hoovered was a lovely bonus!
09 September 2026
Delays due to wrong parts ordered twice (NSF wheel cracked) for same part by service and car was at service for 4 whole days.
09 September 2026
Second year that I've used BMW Chandlers Ford for an MOT, but third overall. First time for a service. The whole experience was as excellent as it has always been. A little disappointed the complimentary clean wasn't completed, but that's all.
09 September 2026
Sarah was extremely helpful and courteous.
09 September 2026
Good communication, easy process
08 September 2026
I noticed the invoice was issued with the incorrect car details and mileage, I have left a couple of messages for a replacement, but have had no reply,
08 September 2026
Work completed on time and entirely to my satisfaction. I was told when my car was ready for collection in good time.
08 September 2026
Good professional job done
07 September 2026
Booking was made weeks in advance originally. Upon arriving to drop my vehicle, I was told during check in that the lights in question I was there for had not been delivered yet. Then had to be rebooked for ten days later.
07 September 2026
Booking and bringing car into the service garage was smooth and easy for me, even when noting an additional item to inspect, which was outside the normal service/MOT procedures but the team were able to accommodate on the same day.
04 September 2026
Efficient friendly service.
04 September 2026
Professional staff
04 September 2026
Great, service very professional.
03 September 2026
Work carried out quickly and outcome and next steps explained well
03 September 2026
Always well looker after and always given a great service.
03 September 2026
I had an emergency, I had tried to book into BMW in Paris and then I couldn't get an appointment with you for 2 weeks. Once it was I at BMW service was exceptional.
02 September 2026
Kept up to date and had a swift resolution to the issue. Jenny on the Service Department was an absolute joy to liaise with. Partridge BMW are very lucky to have her.
02 September 2026
I was kept informed during the process. My Car came back clean very polite staff definitely the type of customer service you're looking for.
02 September 2026
Did a thorough job and resolved an issue with engine management and navigation. Took longer than scheduled but got there in the end.
01 September 2026
Polite efficient service and reasonably priced. Very good customer relations.
01 September 2026
Very good service no hidden costs ??
01 September 2026
Staff were friendly and looked after me whilst I was waiting for my service to be done.
01 September 2026
I was given clear details of what was needed . I was also provided with a car. I always find BMW partridge understanding .
01 September 2026
Overall the service was excellent. The service advisor was very helpful and understood the works and costs involved for my late father's car.
01 September 2026
Always looked after never hanging around
31 August 2026
I gave my vehicle for full service and got it back with oil leak and booster issues after service, the quoted price was > 3700 pounds and hence paid > 850 pounds for service and diagnostic charges The car now is going to be scrapped Gutted
31 August 2026
Jenny is always very helpful and keeps me updated with progress. Job was done ahead of schedule which was very helpful too.
31 August 2026
Swift updates and good customer service
31 August 2026
The experience was ok but I didn't feel the staff in the reception very helpful compared to previous visits
31 August 2026
Easy to book - clear options. Able to drop car off day before and they were able to have it ready by 4 to coincide with availability to collect. Identified additional work- fitted in within timeframe. At collection explained everything very clearly
30 August 2026
Professional, engaging, helpful and friendly.
30 August 2026
From the second I called to book my car in all the staff were amazing . Very efficient , friendly and a credo to BMW
30 August 2026
Great care by all staff, efficient, friendly service
30 August 2026
My 320i was in for a starter motor recal and all the way from booking it in to completion and a complementary wash were so easy and efficient. The staff were brilliant thank you
27 August 2026
All work carried out perfectly.
27 August 2026
Being told that the car is ready, but on arrival being sent to sit and wait for 18 minutes without any further comment is incredibly frustrating.
27 August 2026
Warm welcome on arrival and work carried out and issue resolved within time frame
27 August 2026
The staff were expecting me and knew what the car was booked in for. They were polite and professional and very smartly turned out.They provided a free car clean. They even told me the coffee was nicer in the MINI showroom. Work was whilst I waited
27 August 2026
Asked to take the car at 8 am in for some work, service and MOT, told it would be ready at the end of the day. The car was not taken in until i think 2pm, unable to complete and ended up not being done until late the next day.
27 August 2026
Everything went smoothly
26 August 2026
Excellent work, great customer service.
26 August 2026
Quality of post servicing valeting not up to Partridge's usual standard.
26 August 2026
Specifically requested for my cat NOT to be washed as it has revived a ceramic sealant to the paintwork. It was asked by Partridge BMW and now the sealant is damaged and my warranty has been invalidated. I am still waiting to hear from Partridge.
26 August 2026
The work was completed on a recall to the value of £590. I believe a free wash and vacuum was included. Both were very poorly done. The wheels were still filthy. The interior the car hadn't been touched at all.
26 August 2026
Great customer service. Friendly, welcoming staff. Made to feel valued.
25 August 2026
Excellent and clear communication throughout, from Jenny, the service agent.
25 August 2026
Easy to book and very easy to pay
25 August 2026
Kept up to date. love the updates by text. Everyone give a strong impression of knowing their jobs and understanding my needs.
25 August 2026
Very efficient service and kept informed throughout.
25 August 2026
Excellent customer service..
24 August 2026
Faultless customer service representatives.
24 August 2026
Because they have not reset my vehicle service period and now I need to return again to have this done. This wastes my time which by the way
24 August 2026
Staff were friendly and helpful. The car was ready sooner than I expected and the small repair was fixed.
24 August 2026
All went smoothly with the MOT and simple service. No delay although the traffic between Lymington and Partridge Chandlers Ford was horrendous.
24 August 2026
Booked courtesy car not available on the day and staff made every effort to not keep me longer than necessary for the service and MOT test to be carried out.
24 August 2026
All the staff were helpful, and some went above and beyond.
23 August 2026
Ideally id like my car not to go in for work and then be damaged onsite i understand things happen but when i asked to speak to someone it gets dismissed and said we are taking care of it but asked for goodwill on the cost or the service got nothing
23 August 2026
Everything fine done quickly good communication but said I should get tracking looked at, my friend who owns a garage has done this and nothing wrong.
23 August 2026
Very efficient and professional service provided.
23 August 2026
The process of booking in, being kept informed of progress throughout the day and collection was very smooth. All staff were very courteous and helpful.
23 August 2026
M
23 August 2026
Jenny was Brilliant !
22 August 2026
5* is for Sarah Kennard only, the dealership doesn't even deserve a zero cannot wait to get rid of my BMW so i never have to set foot in there again. Complaint in with the escalations team, lack of communications from management and sales, no apology
22 August 2026
Great service from Dan who ran through what I wanted done when I arrived, contacted me when it was completed and sent a payment link. When I collected the car, he walked me out to it and made sure I was happy with their work.
21 August 2026
Good service and regular updates but timing was poor as a result of incorrect parts (new tyres) being ordered.
21 August 2026
Fault diagnosed incorrectly. Same issue remains with the vehicle. I now have to send it back for the same fault I advised the centre of. This is now the second time the same centre has failed to diagnose the vehicle fault correctly.
21 August 2026
Dave the service advisor was very informative and personable, the check in was easy despite the building works, I was well informed and all the staff were happy to assist, I even got an advance call from the sales team which was a nice touch.
20 August 2026
Amazing dealership Even under a rebuild they really good with customers
20 August 2026
Lost trying to find new reception area, but pleasant staff and help all round, shame waited longer than hoped but overall experience was good, happy with car works carried out & courtesy clean! Thank you
20 August 2026
Whole process was seamless from booking in on-line to collection
19 August 2026
Car coolant leaking, towed in about 11 am on a Friday morning and you managed to repair and complete by 5 pm.
19 August 2026
All staff were helpful and kept me up to date with progress.
19 August 2026
Very good service
19 August 2026
Great service
19 August 2026
No communication after dropping off my vehicle. No ETA so couldn't plan my day. Was told I would get health check and I didn't. Genuinely no idea why I'm paying for a service plan and receiving awful service.
19 August 2026
Second experience felt dismissed as a recall user. First instance damage to car and courtesy car brought out. This experience- broken module in footwell then tried to hand over car with cabriolet not working!
19 August 2026
Once arriving for air bag recall it was very pleasant very helpful staff despite the shop refit it all went smoothly and the staff were all very happy and friendly
19 August 2026
Service went smoothly, everything was completed and staff are great. found a rattle and sorted it! Impossible task! Thank you.
19 August 2026
Faultless customer service and work.
19 August 2026
Just a great all round experience. From the moment I made the call to book my MOT, right through to collection. All done with great efficiency and professionalism. Will be booking again for next year
19 August 2026
Car brake fluid changed and MOT done without any problems. Jenny looked after me well and kept me updated as to what was going on.
19 August 2026
Staff in waiting room were excellent and attentive
19 August 2026
David Roberts is very nice and helpful and one can see that wants the client to have an excellent service.
18 August 2026
Everything went according to plan, no hidden costs or delays.
18 August 2026
Completed my first service honouring an old email giving me a free oil change. Any saving is important to me having lost my husband recently,
17 August 2026
Great service, very polite and understanding
17 August 2026
Car was back on time for once
16 August 2026
Excellent service from all staff on the day.
16 August 2026
Everything was smooth from start to finish and explained to me in detail. The staff were friendly and went beyond expectations
16 August 2026
They always leave me with satisfied*
16 August 2026
Centre was going through upgrade and renovation but staff were still polite and professional
15 August 2026
Tasks completed as required
15 August 2026
Thorough service on my car and excellent catering while I waited. And the replacement part fitted effectively. Perfect!
15 August 2026
Efficient Service
13 August 2026
Exceptional service from the centre, particularly David Roberts who is a credit to the centre and the BMW brand
13 August 2026
Well. I completed the self-service check-in at 7:30 am, dropped off the key as instructed and received the confirmation. But then, around 10 am, I got a call asking when I was planning to drop the car off. ??
13 August 2026
Polite, and returned car clean
13 August 2026
No problems straight forward and ready when I picked it up.
12 August 2026
Very satisfied with the work done
12 August 2026
Efficient and helpful
12 August 2026
Welcoming and friendly staff, good communication throughout.
11 August 2026
Sarah was very communicative kept me up to date with whole process.
11 August 2026
I was expecting a 2hr appointment, however my car was sorted out very quickly, and I was soon back on the road.
10 August 2026
You had my car for a whole day 8:15 to 5:15 for a simple break fluid service.
10 August 2026
The service and MOT was done to my satisfaction and the reporrt was comprehensive. The price for the work seemed a little high.
10 August 2026
Everything was very efficient
10 August 2026
A surprise fault with a non-gen part was replaced quickly and efficiently.
10 August 2026
Very helpful
10 August 2026
Great job and friendly Customer Service.
09 August 2026
As usual the Ladies on reception were very welcoming and took care of everything.
09 August 2026
friendly efficient check in. the car returned clean and on time
08 August 2026
My car was dropped off for the airbag recall at 9am, I went to pick my car up for 5pm and the airbag light came on straight after I got my keys, I raised the issue and it dealt with immediately, however that did delay me by an additional 25 mins
08 August 2026
I was informed i needed a nearside front tyre as it was damaged and would need replacing it was down to the cord apparently. Not only was the cost quoted expensive but i was informed it needed urgent attention and wouldn't pass any future mot.
08 August 2026
Loan car was not available so I had to wait for a member of staff to lend his car (many thanks to him)
07 August 2026
I am very satisfied with the warranty works completed. The team at Partridge are extremely helpful. I have one complaint which is still outstanding some 10 days on. There are broken clips on the top trim rubber of rear passenger cards.
06 August 2026
David Robert's was incredible at helping me quickly and efficiently.
06 August 2026
Professional, informative and friendly
06 August 2026
Really impressed from start to finish really. They kept informed when as soon as the car had its MOT. When I went to pick the car up it had been cleaned inside and out. Tom who handed the car back was fantastic.
05 August 2026
Rear tyre replaced but pressure set out of line with other tyres and below recommended level (or there is a slow puncture), app still thinks the tyre is due a service, got email today advising tyres needs servicing although just been in.
05 August 2026
I can't actually comment as you still have my car My car was booked for diagnostic check. You rang and said you had fried an ECU? And you were awaiting a part... I'm still waiting...
05 August 2026
Friendly and infirmative
05 August 2026
Helpful, fast, efficient and price matched with non-BMW specialists
04 August 2026
Professional, polite and efficient is my best review. Everything done right and well, thank you.
04 August 2026
Courteous staff, excellent service
03 August 2026
Sarah was great. Really flexible when I asked to collect my car the following morning. Despite moving their office and desks to a new part of the showroom for the refurb the service was excellent and seamless.
03 August 2026
Great service
03 August 2026
Very good service from bmw staff. Always friendly and very helpful.
03 August 2026
Waiting MOT appointment used. Car dealt with and returned before end of two hour slot. All staff very efficient
03 August 2026
Everything went smoothly from the booking, to the courtesy car, to the diagnostics road test, to the repair.
03 August 2026
For the price of the service I would have expected actual screen wash and not just water. Other than that, satisfied.
03 August 2026
The staff managed my expectations
02 August 2026
1. Fault correction, tie rod, on BMW AF25YPZ 2. Accident repair on YL73KWF. In both cases excellent service particularly from colleagues keeping in touch with progress. Courtesy cars offered, repairs done promptly and efficiently. Staff excellent.
02 August 2026
Great value when you take into account the quality of work, parts and customer service
02 August 2026
Everything was as I would have hoped.
02 August 2026
The team at Partridge did a very good job. You would get 5 stars except I believe if I have to spend 3 hours driving to the BMW garage to rectify a fault entirely of BMW's making I should also not have to pay a single penny for a loan car.
01 August 2026
Great service
01 August 2026
Quick efficient service & I was kept informed of progress throughout
31 July 2026
The explanation and service were good, and the staff were helpful. However, the delivery took longer than expected.
31 July 2026
Mikaela was very helpful, continually kept me updated and controlled hire car for me.
30 July 2026
Really friendly professional service Great communication before, during, and after too Only in for the Airbag recall But still treated very well by all from reception, to checking in, to seeing out
30 July 2026
Great service, needed my car urgently and it was arranged for me to have a waiting service . Thank you very much.
30 July 2026
Warranty people sorted by Sarah Kennard with no problems from BMWs side at least
30 July 2026
The receptionist at service desk was friendly and efficient. I needed to collect my car by a certain time and was told that they would do their best. I was kept informed of progress all the way through and me car was ready to collect on time.
30 July 2026
Good service but the cost for replacing a broken hose unbelievable - I'm still in recovery!
30 July 2026
Staff are very efficient and always helpful. Whilst waiting I was updated on progress.
30 July 2026
Very polite - ran over slightly in the time frame but nothing major Spoke to someone about a new car and was goingvto be put on a mailing list but never received anything Did the job I asked them to do - good service
29 July 2026
It was very simple to drop car off and collect it the following day. They did however forget to check my air conditioning which I mentioned on the app when booking in and I unfortunately have no fix for the horrendous second gear shifting problem.
29 July 2026
Mikaela Godley provided an excellent service from dropping off the car to pick up. She kept me updated about progress. Technician provided useful feedback from visual inspection.
29 July 2026
Experience OK till I got in the car, why does it smell so minty!! I mean who wants a car that smells of strong mint. Several days later it still smells and honestly it's not pleasant.
29 July 2026
Because I was satisfied with the service.
29 July 2026
Very Happy with your services.
28 July 2026
Always great service from Partridge BMW
28 July 2026
Excellent updates and communication throughout. Staff polite and courteous. Thank you!
27 July 2026
Everything was completed to my satisfaction.
27 July 2026
Amazing work, really pleased with the care performance. Fantastic communication and support
26 July 2026
Sarah was brilliant good customer service.
26 July 2026
Really helpful staff, kept me well informed
26 July 2026
Great service, very welcoming environment and kept me updated about my car
25 July 2026
The MOT inspection was completed very quickly, so I was able to collect my car soon afterwards.
25 July 2026
Friendly, helpful and professional. Good communication.
25 July 2026
The emergency call was showing a fault and we agreed that Partridge would, for a fee, investigate the fault. This they duly did and found that the rubber seal had perished, let in water and the unit required replacement at a cost of more than £3,000.
24 July 2026
The people that I dealt with were very helpful
24 July 2026
Easy to book in. Good communication. Work finished on time
23 July 2026
Generally Good Service
23 July 2026
Good communication and service, no complaints.
22 July 2026
Dan provided excellent service throughout. He kept me informed, responded promptly to any questions, and was always professional and approachable. His communication made the whole experience smooth and stress-free. A real credit to the BMW team.
22 July 2026
Excellent communication throughout a number of repair actions.
22 July 2026
Made very welcome . Everything was explained. Car cleaned Good video showing things to look out for .
22 July 2026
Ease of booking, drop off, communication and collection
22 July 2026
Pleased with the customer service
22 July 2026
Mikaela kept me informed the whole time
22 July 2026
Work was done as requested in the time quoted, car was washed. The health check video would have been better if the technician had had the time to speak more slowly,
22 July 2026
You performed the task as expected.
21 July 2026
Good service
20 July 2026
Very helpful in resolving the issue with my new car
19 July 2026
Brilliant service! Special attention goes to Sebastian and Connie.
19 July 2026
Poor! starter motor due to be replaced on the 14/07/26 as earliest date available when book in April. So asked to change brake fluid at the same time. And the brake fluid was all that was done. And no one thought to tell me there was no starter motor
19 July 2026
The experience was easy and hassle-free. Staff were very friendly and attentive too.
19 July 2026
The service team are always great to deal with.
18 July 2026
Kept up to date with the state if the car. The video is interesting and informative. The MOT problem was quickly resolved and a new tyre was sourced so that I coukd collect the car at the rnd of the day. It was crucial to have a loan car
18 July 2026
Very polite and friendly
17 July 2026
Very accommodating service and catered for my requirements. It might have been good to have been asked if I have any additional issues with the car that they could look into during my service. I know I could have mentioned any at time of booking in.
15 July 2026
Superb service as normal from a very professional team.
15 July 2026
On time and cost
15 July 2026
Easy booking, quick check in and great staff
15 July 2026
Service was quicker than expected and car was cleaned afterwards. They also checked what else was due shortly and did everything together which was helpful. They didn't have a courtesy car available but let me know well in advance
14 July 2026
Excellent video as usual
14 July 2026
Excellent communication. Very pleased with service.
14 July 2026
The problem was solved and the person i interacted with (Sarah) was great but i was left with a cost that i thought should have been borne by BMW given car is under warranty
14 July 2026
Very friendly and helpful
14 July 2026
Staff are so nice & welcoming , great that you get sent a video of your car whilst it is in BMW care.
14 July 2026
Dear BMW, Thank you for sorting our car! Especially huge thank you to Mikaela Godley, technician Razvan Diaconu, Hayley Stansfield. Amazing. Thank you for fixing the EME on our car. Amazing people and fantastic service. Thank you. Kindest Regards
13 July 2026
Good communication, quick turnaround of vehicle.
13 July 2026
Everything was perfect
13 July 2026
Call Back issue dealt with promptly and efficiently. All staff very friendly and helpful.
13 July 2026
Amazing staff , exceptional customer service
13 July 2026
All work completed on schedule. Connie provided friendly and professional service at start and end as well as keeping me up to date on progress
13 July 2026
Easy and problem resolved
13 July 2026
The work was carried out in the timeframe agreed. I felt well looked-after by the reception team and servicer adviser.
12 July 2026
Good
12 July 2026
The team are always really helpful
12 July 2026
Easy check in. Had enough space to sit and do work. Good WiFi. Easy process. Very friendly staff.Great experience.
11 July 2026
Very polite, welcoming and efficient.
11 July 2026
Mostly all good. The only very small thing was that when I turned up for the MOT retest I wasn't expected despite the person I spoke to on the day of the MOT agreeing that, but the retest was able to be done no problem.
11 July 2026
Easy on line check in and key drop off. Service completed punctually and then dealt with efficiently when collecting car.
11 July 2026
Car was cleaned but left dried stains all over the car
11 July 2026
Jenny, the lady who looked after me was quite courteous and kept me updated.
11 July 2026
Car went in on time, no issues
10 July 2026
The staff are polite welcoming and give full explanations.
10 July 2026
See below.
09 July 2026
Lack of interest in me or my vehicle,purchased from yourselves around 2019. Service to date has been excellent but now lack of interest in me or my vehicle, despite advising both handbrake fixings missing & advised a video provided, no responce rec'd
09 July 2026
Staff was always keeping me upto date with what was going on with the investigation
09 July 2026
Excellent service and communication
08 July 2026
Very satisfied, was quick, informative, just professional work.
08 July 2026
The Lady Technician was so rude after I left my Vehicle with Scottalls I advised I wanted to speak to a Manager. David Robert's was amazing. He sorted the issue also on return to collect Vehicle Tom Izett was also very good.
08 July 2026
Great service from my main dealership, only gripe I have is the service prices show in the BMW App are not the prices you pay at the dealership, while it doesn't affect me, others would see this as profiteering
07 July 2026
I am very satisfied with outcome of visit from Partridge side. Unfortunately volatile issue I reported was not found (car was perfect at checkup time), however both advisor and engineer been very friendly and professional.
07 July 2026
Very efficient excellent service
06 July 2026
Everything was done properly and professionally
FIND Partridge BMW
Address
- 1 Stoneycroft Rise, Chestnut Avenue, Chandlers Ford, Eastleigh, SO53 3YU
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 16:00
Phone
- 02380 689800
Southampton as well as surrounding areas including Winchester, Eastleigh, Fareham and Romsey
Address
- 1 Stoneycroft Rise, Chestnut Avenue, Chandlers Ford, Eastleigh, SO53 3YU
Opening Hours
- Mon–Fri:07:45 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 02380 689800
Southampton as well as surrounding areas including Winchester, Eastleigh, Fareham and Romsey
Address
- 1 Stoneycroft Rise, Chestnut Avenue, Chandlers Ford, Eastleigh, SO53 3YU
Opening Hours
- Mon–Fri:07:45 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 08003285599
Southampton as well as surrounding areas including Winchester, Eastleigh, Fareham and Romsey
Address
- Unit F1, Bar End Road, Winchester, SO23 9NP
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 02380 689800
Southampton as well as surrounding areas including Winchester, Eastleigh, Fareham and Romsey
Address
- 1 Stoneycroft Rise, Chestnut Avenue, Chandlers Ford, Eastleigh, SO53 3YU
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 02380 689800
Southampton as well as surrounding areas including Winchester, Eastleigh, Fareham and Romsey
30 September 2026
Excellent support throughout the buying process from Seb. Very friendly, answered all our questions and explained how to use the car and its functions well upon pick up, especially the technology pack. Also friendly staff when visiting the Centre.